As requested by the manufacturer, I was recently required to have my vehicle serviced by a dealership as part of my warranty for an engine diagnosis. After several months of multiple misdiagnoses, overlooked and newly created issues after their first repair, a lack of communication, transparency, and accountability, and multiple expenses being billed to my extended warranty, in addition to my loss of work time and out-of-pocket costs, I decided to obtain a second opinion from AMERICAN BRAKE CENTER and AUTO CARE.
As compared to the dealership's three options at a higher cost with limited warranty coverages, AMERICAN BRAKE CENTER and AUTO CARE presented the best sustainable option and timeframe. After receiving approval from my extended warranty, AMERICAN BRAKE CENTER and AUTO CARE completed the engine replacement and kept me informed of the progress throughout the process.
It has been my pleasure for the past ten years to be a customer of AMERICAN BRAKE CENTER and AUTO CARE at both of their locations. A hallmark of their company is the dedication and commitment they have to providing exceptional and quality customer service, education and care, effective and transparent communication, reasonable prices, warranty coverages, and recommended maintenance and services, all of which builds and sustains trust with their customers and the community.
A special thank you to AMERICAN BRAKE CENTER and AUTO CARE for another service that is second to none!
Shelia Marable, 04/15/2023